THIS PRIVACY POLICY APPLIES TO PERSONAL INFORMATION COLLECTED BY VITALTECH AFFILIATES LLC (HEREIN AFTER CALLED AS “VITALTECH”, “WE” or “OUR”) FROM USERS OF THE VITALTECH WEB PORTAL (THE “PORTAL”) THROUGH MOBILE DEVICES, TABLETS AND THROUGH OUR APPS, AND YOUR OTHER INTERACTIONS WITH US AS WELL AS YOUR USE OF WEARABLE DEVICES (THE “DEVICES”).
“PERSONAL INFORMATION” INCLUDES ANY INFORMATION THAT CAN BE USED ON ITS OWN OR WITH OTHER INFORMATION TO IDENTIFY OR CONTACT A SINGLE PERSON OR TO INDENTIFY AN INDIVIDUAL IN CONTEXT. IF WE CAN LINK PARTICULAR INFORMAITON (DIRECTLY OR INDIRECTLY) TO AN INDIVIDUAL, WE WILL CONSIDER THIS INFORMATION PERSONAL INFORMATION, AND WE WILL PROTECT IT.
VitalTech Affiliates LLC respects your privacy and the privacy of your loved ones and is committed to protect the personal information that you and they share with us, your family, and your care providers. We believe that transparency about the use of your Personal Information is important. In this Privacy Policy, we provide you detailed information about our collection, use, maintenance, and disclosure of your Personal Information. The Policy explains what kinds of information we collect, when and how we might use that information, how we protect the information, and your rights regarding your Personal Information.
Please read the following carefully to understand our views and practices regarding your Personal Information and how we treat it. For the purposes of Applicable Data Protection Laws, including the European Economic Area data protection law (the “Data Protection Law”), the data controller is VitalTech Affiliates LLC located at 4100 Midway Rd, Suite 1075, Carrollton, TX 75007.
BY SUBMITTING YOUR PERSONAL INFORMATION THROUGH THIS PORTAL, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND AGREE TO THE TERMS OF THIS POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT ACCESS THE PORTAL AND DO NOT SUBMIT ANY INFORMATION TO US.
From time to time, we may update this Privacy Policy. The most recent version of this Privacy Policy is reflected by the date located at the bottom of this privacy policy. If we modify the Privacy Policy, we will post a link to the modified terms in the Portal. Your continued use of our Portal affirms your agreement to such changes.
WHAT INFORMATION DOES VITALTECH COLLECT AND WHY?
Personal Information– When you access the Portal, you may be asked to provide Personal Information about yourself. The Personal Information we collect from you includes:
Our collection of your Personal Information assists us in creating your user account and providing our Services. The other primary purpose of collecting this information is to allow VitalTech to de-identify and aggregate data that healthcare providers and research institutions can use to better understand symptoms and treatments. Your Personal Information will be assigned to an unidentifiable number that cannot be associated with your name or other personal information. We store this and use identifiable data for the following purposes:
Support Information– If you contact VitalTech for support or to lodge a complaint, submit a question, take part in a customer survey or where you express an interest in receiving marketing material or request further information, VitalTech may collect technical or other data from you. Such information will be used for the purposes of troubleshooting, customer support, software updates, and improvement of the Portal and related services in accordance with this Privacy Policy. Calls with VitalTech may be recorded or monitored for training, quality assurance, customer service, and reference purposes.
Device and ISP Data- We use common information-gathering tools, such as log files, cookies and similar technologies to automatically collect information, which may contain Personal Information, from your computer or mobile device as you navigate our websites or interact with e-mails we have sent you. As is true of most websites, we gather certain information automatically via log files. This collected information may include your Internet Protocol (IP) address (or proxy server), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. This information is used to analyze overall trends, to help us provide and improve our websites and to guarantee their security and continued proper functioning. We also collect IP addresses from users when they log into the services as part of the VitalTech’s security features.
Failure to Provide Data- Providing your Personal Information is not statutorily or contractually mandated. You may choose not to provide us with the requested Personal Information, but failure to do so may inhibit our ability to do business with or provide services to you. Should you provide us with Personal Information it will only be used in accordance with this Privacy Policy and such other terms and conditions referred to above.
Sensitive Data- In the EU, certain Personal Information is known as sensitive data. Sensitive data is defined as data related to:
If we collect sensitive data, we will process it in accordance with applicable law. By consenting to our Privacy Policy, you expressly consent to us processing sensitive data about you. References in this policy to Personal Information includes sensitive data.
WILL VITALTECH SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?
Yes, with third parties that help us power our Portal. VitalTech has a limited number of service providers and other third parties (“Business Partners”) that help us run various aspects of our business. These Business Partners are contractually bound to protect your Personal Information and to use it only for the limited purpose(s) for which it is shared. Such third party uses may include, but are not limited to, data hosting, call center operations, your doctors, nurses and concierge services, e-mail management services analytics or other services in relation to our Portal or services.
Yes, with third parties and the government when legal or enforcement issues arise. We may share your Personal Information, if reasonable and necessary, to (i) comply with legal processes or enforceable government requests, or as otherwise required by law; (ii) cooperate with third parties in investigating acts in violation of this Agreement; or (iii) bring legal action against someone who may be violating the Terms of Use or who may be causing intentional or unintentional injury or interference with the rights or property of VitalTech or any third party, including other customers.
If we share your Personal Information with a third party other than as provided above, you will be notified at the time of data collection or transfer, and you will have the option of not permitting the transfer.
VitalTech Devices and the Portal are provided to you; however, your healthcare providers also have access to your Personal Information and other information entered and stored in the Portal. Similarly, entities/institutions conducting research studies, as described above, may also pay a fee to use the Portal, which may include access to your Personal Information and other information entered and stored in the Portal.
In addition, we may, from time to time, rent or sell aggregated data and/or other information that does not contain any personal identifiers (i.e., if the information has been anonymized by stripping out identifiers such as name, address, phone number, etc.). The purpose of this type of disclosure is to provide healthcare professionals, research institutions, and other interested parties (e.g., pharmaceutical and/or device manufacturers) real-world information about the type, severity, and frequency of symptoms associated with specific treatments, beyond what is collected in pre-market clinical trials.
HOW DOES VITALTECH PROTECT MY PERSONAL INFORMATION?
We are committed to ensuring that any Personal Information we hold about you is properly safeguarded. In order to prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to maintain the security and integrity of your Personal Information, to protect against unauthorized access to or use of such information in our possession or control that could result in substantial harm or inconvenience to you.
However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, we cannot ensure the security of information you transmit to us. By using the Portal, you are assuming this risk.
SAFEGUARDS
The information collected by VitalTech and stored on secure servers, is protected by a combination of technical, administrative, and physical security safeguards, such as authentication, encryption, backups, and access controls. If VitalTech learns of a security concern, we may attempt to notify you and provide information on protective steps, if available, through the e-mail address that you have provided to us or by an in-Portal notification. Depending on where you live, you may have a legal right to receive such notices in writing.
You are solely responsible for protecting information entered or generated via the Portal that is stored on your device and/or removable device storage. VitalTech has no access to or control over your device’s security settings, and it is up to you to implement any device-level security features and protections you feel are appropriate (e.g., password protection, encryption, remote wipe capability, etc.). We recommend that you take any and all appropriate steps to secure any device that you use to access our Portal.
NOTWITHSTANDING ANY OF THE STEPS TAKEN BY US, IT IS NOT POSSIBLE TO GUARANTEE THE SECURITY OR INTEGRITY OF DATA TRANSMITTED OVER THE INTERNET. THERE IS NO GUARANTEE THAT YOUR INFORMATION WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. THEREFORE, WE DO NOT AND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY INFORMATION YOU TRANSMIT TO US AND YOU TRANSMIT SUCH INFORMATION AT YOUR OWN RISK.
HOW CAN YOU PROTECT YOUR PERSONAL INFORMATION?
In addition to securing your device, as discussed above, we will NEVER send you an e-mail requesting confidential information such as account numbers, usernames, passwords, or social security numbers, and you should NEVER respond to any e-mail requesting such information. If you receive such an e-mail purportedly from VitalTech, DO NOT RESPOND to the e-mail and DO NOT click on any links and/or open any attachments in the e-mail, and notify VitalTech support at support@vitaltech.com.
You are responsible for taking reasonable precautions to protect your user ID, password, and other user account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You should immediately notify VitalTech at support@vitaltech.com if you know of or suspect any unauthorized use or disclosure of your user ID, password, and/or other user account information, or any other security concern.
EU DATA SUBJECT RIGHTS
If you are an EU data subject, you have the right under certain circumstances:
Where processing of your Personal Information by us is based on consent, you have the right to withdraw that consent without detriment at any time by going by contacting us at support@vitaltech.com.
HOW CAN I UPDATE, CORRECT OR DELETE MY PERSONAL INFORMATION?
You can change your e-mail address and other contact information by editing your profile in the Portal. If you remove data from your account, it will no longer appear to you in the Portal. Backups of that data will remain associated with your account and in our archive servers. You can deactivate your account by writing to support@vitaltech.com.
PROVIDING US WITH PERSONAL INFORMATION OF THIRD PARTIES
If you provide us with the Personal Information of another person such as your parent or your child, or direct us to share that person’s information with another person such as your sibling, you represent and warrant to VitalTech Affiliates LLC that you either (1) have full legal authority to provide such information or instructions (e.g., through power of attorney or guardianship of an elderly parent, or parental authority over a minor child), or (2) have obtained such person’s express and informed authorization to provide such information or instructions.
When obtaining any such authorization, you must first provide him or her with a copy of this Privacy Policy and explain how his or her Personal Information will be used pursuant to this Privacy Policy. By providing such person’s information or instructions to VitalTech Affiliates LLC on our Portal, you represent and warrant that you have complied with your obligations under this Privacy Policy.
THIRD-PARTY SITES
The Portal contains links to other third-party websites. VitalTech Affiliates LLC has no responsibility or liability for the actions or policies of these independent sites, do not endorse any product or service that may be mentioned or offered in such sites, and are not responsible for the content or privacy practices of such sites. Some of these third-party sites may be co-branded with a VitalTech Affiliates LLC even though they are not operated or maintained by VitalTech Affiliates LLC. Although we choose our business partners carefully, VitalTech Affiliates LLC is not responsible for the privacy practices of web sites or apps operated by third parties that are included in our Portal. Once you have left our Portal, you should check the applicable privacy policy of the third party to determine how they will handle any information they collect from you.
INFORMATION STORAGE AND RETENTION
Your personal information is never shared outside VitalTech Affiliates LLC without your permission, except under conditions explained in this Privacy Policy. Inside VitalTech Affiliates LLC, data is stored in controlled U.S. servers with limited access.
We store your Personal Information for as long as you maintain a VitalTech user account and up to five (5) years after the account is closed. At the end of this five-year retention period, we will remove your Personal Information from our databases and will request that our Business Partners remove your Personal Information from their databases. However, once we disclose your Personal Information to third parties, we may not be able to access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. Written requests for deletion of Personal Information other than as described should be directed to support@vitaltech.com. We retain anonymized data indefinitely.
If you have any questions about these terms, please contact us.
This Privacy Policy was last updated on May 5, 2023.